the research conducted has helped:
Participant welfare needs to be the priority especially when personal financials and money habits are discussed. Asking questions mindfully and know when to use scaffolding approaches when participants need to warm up to the interview.
Know when to pivot and adapt. Recruitment is a tedious process but rewarding when speaking to your users. However, when there’s last minute cancellations or multiple rescheduling of interviews, we need to know more when to start shifting focus and resource to other outlets or attempt different approach.
Build a user database earlier on. Having a database to keep track of any interactions made with participants promotes transparency to avoid any duplicate reach outs and enables anyone on the team to access and learn from our research journey.